Welcome to the DAD.Info forum: Important Information – open to read:
Our forum aims to provide support and guidance where it can, however we may not always have the answer. The forum is not moderated 24 hours a day, so If you – or someone you know – are being harmed or in immediate danger of being harmed, call the police on 999.
Alternatively, if you are in crisis, please call Samaritans on 116 123.
If you are worried about you or someone you know is at risk of harm, please click here: How we can help
Hi,
CSA are calculating back dated payments incorrectly and base all their calculations on gross earnings.
Calculating on gross earnings is unfair in itself but worse still they don’t calculate your income and expenditure or take into consideration additional child care costs that cost me a fortune.
They consistently breach GDPR by sharing personal and sensitive data with a toxic ex partner, miss informing her and causing unbelievable stress. I have no choice to block her which means we can never move forward amicably we’re stuck in a perpetual cycle of chaos.
CSA are threatening Collect & Pay on my salary due to miss calculated arrears. If this happens it’ll leave no choice but to quit my job because the payments will be completely unsustainable.
I’m normally quite strong willed and resilient person but this relentless barrage of nonsense is starting to take it’s toll on my mental health. When you try to contact CSA “urgently” you can’t get through. The web portal is a nightmare to log into. The whole thing is a massive pain in the [censored].
I pay her every month without fail. Can’t pay what I can’t afford though based on calculations that make absolutely no sense.
Does anyone have any advice?
hi,
yes its very difficult dealing with CMS. now only way to contact them about issues is to phone them. they would need to acknowledge that the arrears are incorrect. if they are not listening then think you should take complaint route.
this group is very useful for paying parents. recommend it: https://www.facebook.com/groups/239699060076601
Welcome to the DAD.info forum.
We don’t like to set ‘rules’, but to make sure that you and the other dads are kept safe, we have some requests. When engaging with the forum, please be aware of the following:
- The forum is not moderated 24 hours per day.
- Many of the moderators do so on a voluntary basis. Whilst they may be able to provide some guidance, advice or support, they may not be able to deal with specifics.
- We are not an emergency crisis service so if you or someone else is in immediate danger, please call emergency services.
- If you are concerned about the safety of a child, please click here to find the support you can get for them (link to new page)
- If you are in crisis, please call Samaritans on 116 123. They are open 24 hours a day, 7 days per week.
We hope you find this forum a supportive environment and thank you for joining us.