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I originally involved my MP 3 months ago it’s taken the CMS that long to write back BUT as usually there investigation skill need much to be desired, a 5 year old has more common sense, & intelligence as to WHY, HOW. WHEN, WHO etc
I’ve receive 2 letter yesterday advising that the have written off the debt HOEVER receive another letter advising the the DOE order is still active and enforceable
I’ve called my MP Yesterday and written a stinking letter to the CMS complaints department again
Great suggestion referral to the ombudsman
Truly appreciate all the help & advice
I used these guys a couple of years ago, as my son had been receiving letters stating he owed a back payment - he had a private agreement with his EX and had been paying her cash!! I know lesson learnt... She had not closed the case when the agreement had been reached and he had no proof of payments, only receipts he had the EX sign when he handed over the money. They couldn't change the outcome (as we didn;t really have any real proof of payment) however they were really helpful and knew what they were talking about. They helped us, explained all the jargon and advised on future payment set up etc. Was the best £30 spent, just to have someone explain all the terms and conditions. Might be worth given them a try.
NK
Many thanks am truly great-full for any and all advice & guidance
I will give them a call today and hopefully arrange appointment
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