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As long as the kids know them unfortunately you can't complain about who she sends.
This means you are well within your rights to ask the kids if they know the name on the email using leading questions. . If they say they don't know them, immediately email your ex and request she sends someone else as the kids don't know that person.
My ex tried that when I said I would send a friend to do my kids handover. She was insisting we meet even though she has spent over a year claiming I was harassing her to the extent of getting the police involved. It seems her solicitor must have given the same advice as mine, so after she sent an email saying she didn't know them an hour later she sent another saying X and Y don't know then.
A mate of mine and his new partner was forced to met the ex and her new partner, as the parents were doing that [censored] between the two of them.
Jumping on this topic, court order states summer 2 weeks with one parent, 2 weeks with other, then 1 week each parent to make up the 6 weeks summer. But partner does 2 weeks for me beginning of summer, them 3 weeks, then me last week. Because my weeks start in July then end creapimg into September it means I lose the other court order requirement of 1 weekend per month at least if no holiday. I feel the court order meant whoever had the first 2 weeks would have the first 1 week and vice versa. Now they get the middle 2 and 1 to make 3? Therefore hindering an extra visit either in July or September depending who has the first 2 weeks. Does that make sense to anyone?
It must be very frustrating. If you feel as though your ex is "in breach" of the order, you should write to the court to explain what you believe the breach to be.
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