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[Solved] cant sign in

 
(@cantbelievethis2)
Active Member Registered

Im having problems logging in on an old account can admin help please

Quote
Topic starter Posted : 29/05/2018 10:06 pm
 Mojo
(@Mojo)
Illustrious Member Registered

Just want to confirm it's under the same username, before I contact Admin. Drop me a PM if it is and I'll look into it. If not just give me the nod here and I'll get it passed on.

ReplyQuote
Posted : 29/05/2018 10:13 pm
(@cantbelievethis2)
Active Member Registered

yes (cantbelievethis) is the user name im having problems with cheers

ReplyQuote
Topic starter Posted : 29/05/2018 10:42 pm
 Mojo
(@Mojo)
Illustrious Member Registered

I'll send a message to Admin straight away.

ReplyQuote
Posted : 29/05/2018 10:54 pm
 Mojo
(@Mojo)
Illustrious Member Registered

They've just messaged back and asked me to ask, if you've tried to reset the password and also if you could describe what error message you get, or what bit isn't working. It will help our tech guy when he comes in on Thursday. Thanks

ReplyQuote
Posted : 29/05/2018 11:11 pm
(@cantbelievethis2)
Active Member Registered

Yes I have tried to reset password , just keeps coming up as excess denighed

just done it again and this is the message
Your password reset confirmation failed because the verification code was invalid. User not found

ReplyQuote
Topic starter Posted : 30/05/2018 4:41 pm
 Mojo
(@Mojo)
Illustrious Member Registered

Thanks I'll pass that on straight away.

ReplyQuote
Posted : 30/05/2018 6:47 pm
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