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Morning
Happy New Year
advice needed please
I pay monthly direct to parent based on earnings etc
i pay into a private pension and sent all documentation in to cms last year, they advised on the new assessment they’d take off all those payments (nov 24)
they’ve not done this at all, now they’re saying they won’t as it is under 25% of my current earnings, despite me sending it in ready for the assessment on their advice, since then I lost my job 23/11 as my employers closed down with no notice
I have since requested a new assessment as I got a job 3 weeks later but my income will again change they’ve advised me to send in 3 months of wage slips and to pay what I can this month as my earnings are no where near what they were ( I pay £167 a month currently on FT wage, I sent £100 yesterday so my son had something)
im at my wits end trying to get them to deduct my private pension, cms constantly tell the other parent that I’m in the wrong and I should be paying more but am trying everything to not pay her, this is causing so much hassle as I then get abusive messages from other parent etc etc
I just don’t know what to do, can I go down the legal route as they’re just useless and not listening when I ring they say yes it will be taken off and in November we will make sure all what you pay into your pension is removed but they haven’t and now I am over paying and they just say oh I don’t know why it wasn’t but you’ll have to wait now for the next reassessment
hi,
I recommend you contact your MP and ask them to raise complaint with CMS, can include these email addresses:
correspondence@dwp.gov.uk
complaintsreviewteam@dwp.gov.uk
@dadmod2 thank you
i have now done this, I rang them this morning and after querying why they haven’t taken it off my payments they put the phone down on me twice!
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