Welcome to the DAD.Info forum: Important Information – open to read:
Our forum aims to provide support and guidance where it can, however we may not always have the answer. The forum is not moderated 24 hours a day, so If you – or someone you know – are being harmed or in immediate danger of being harmed, call the police on 999.
Alternatively, if you are in crisis, please call Samaritans on 116 123.
If you are worried about you or someone you know is at risk of harm, please click here: How we can help
Hi just wondered if anyone had experience of the following or know what I can do next.
My CMS cases closed in Feb this year, my case closing letter arrived recently and said the case was to of closed from 1st Dec 2016 but I wasnt informed until the end of Feb, this means that there a have been an overpayment of nearly £700.
I do not have contact with RP (long story but didn't know until child was 7 and only through CSA asking for payments) and I have no way of finding them. CMS are telling me they have no way of getting the extra money back from her for me.
They said I can try to claim through small claims court but that's more expens and again other than the RP name I have no other details, CMS admitted they knew early Jan but didn't tell me until my renewal date in Feb!
Hi there
It's terrible that they are so blasé with other people's money! They do have a complaints procedure, which out of principle, I think I would initiate if I were you. If you get no joy, you can always scalable it to your MP and ask if they can help.
Best of luck.
I'd certainly go through the complaints procedure. The small claims procedure isn't expensive (worth speaking to the Citizens Advice Bureau), but I'd be inclined to consider suing CMS rather than the RP on the basis that they have been negligent. It's up to them to try to recover the money from the RP if they want to.
Welcome to the DAD.info forum.
We don’t like to set ‘rules’, but to make sure that you and the other dads are kept safe, we have some requests. When engaging with the forum, please be aware of the following:
- The forum is not moderated 24 hours per day.
- Many of the moderators do so on a voluntary basis. Whilst they may be able to provide some guidance, advice or support, they may not be able to deal with specifics.
- We are not an emergency crisis service so if you or someone else is in immediate danger, please call emergency services.
- If you are concerned about the safety of a child, please click here to find the support you can get for them (link to new page)
- If you are in crisis, please call Samaritans on 116 123. They are open 24 hours a day, 7 days per week.
We hope you find this forum a supportive environment and thank you for joining us.