Welcome to the DAD.Info forum: Important Information – open to read:
Our forum aims to provide support and guidance where it can, however we may not always have the answer. The forum is not moderated 24 hours a day, so If you – or someone you know – are being harmed or in immediate danger of being harmed, call the police on 999.
Alternatively, if you are in crisis, please call Samaritans on 116 123.
If you are worried about you or someone you know is at risk of harm, please click here: How we can help
Hi all,
need to vent a little about CMS.
i have been paying via collect and pay since 2019 (my fault I missed some payments before this) I have two boys ages 20 (20 yesterday) and 18.
Since it’s been collect and pay i obviously have never missed a payment. Twice this year I have asked for it to be changed to direct pay and both were refused. Ok, that’s fine.
This morning I received a text message from CMS saying they have reviewed my case and my payment will now be £751.91 instead of paying £521 which was set in my review last April. How can it jump over £200 when I have had a child taken of my case?? I did ring them and the agent couldn’t answer this except saying my wages must have changed(no changes since my last review). He did say he would make note and pass it on. My online account also says I don’t have any payments due now until January 2025. Again he couldn’t answer why. Also I have a query regarding arrears which I asked him. So CMS set what I pay each month and then collect it so how can I be getting into arrears? Last year at one point I was £200 instead credit and now as of today I am £1350 in arrears. Again he couldn’t answer this and told me to write in a letter.
I honestly don’t know how they come to their decisions.
Does anyone have any insight?
thanks in advice.
hi, I think you need to call again and ask to speak to a case worker, and for them to look into these issues.
Welcome to the DAD.info forum.
We don’t like to set ‘rules’, but to make sure that you and the other dads are kept safe, we have some requests. When engaging with the forum, please be aware of the following:
- The forum is not moderated 24 hours per day.
- Many of the moderators do so on a voluntary basis. Whilst they may be able to provide some guidance, advice or support, they may not be able to deal with specifics.
- We are not an emergency crisis service so if you or someone else is in immediate danger, please call emergency services.
- If you are concerned about the safety of a child, please click here to find the support you can get for them (link to new page)
- If you are in crisis, please call Samaritans on 116 123. They are open 24 hours a day, 7 days per week.
We hope you find this forum a supportive environment and thank you for joining us.