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Hi, i pay for 2 children direct into her bank account and not through CMS but on the 28th July 2017 i received a letter from CMS saying that arrears of just over £14500 were being write off! If i wanted to appeal this, then i should let them know! As it was the first id even heard of any kind of arrears, i thought well thats lucky its getting wrote off because i’ve not missed a payment so clearly a mistake. Then i received another letter 13/9/17 saying we wrote to you about writing off the arrears and we have not had any appeal from yourself or from the mother, we have now removed these arrears from our system, they can not be reaplied and you dont have the right to appeal! So that should be the end of it! But no! On the 20/9/17 i had a letter saying this is how much you have to pay each month with extra for the £14500 arrears! Also my son is 19 now and not in full time education so I'm not By law even having to pay but they still add it up like i do! So i called them and all i was told is that i have to pay it because the mother called them after the letter on sep 13th saying she didn't say she didn't want to collect the arrears! I said but i dont owe any and even if i did owe this made up amount! You have sent me a letter saying i dont owe it and its been wiped off your system, can’t be reaplied and we can’t appel it! Also she had 7 weeks between the first letter and the second letter. She saw the anount and clearly thought it was free money that she could get! Realy stressed myself and my wife about it all and it Has not stopped there! After all my letters to them with evidence that i dont owe the money along with there own letters sent back to them stating i dont owe the arrears, they just ignored the letters and kept sending me demands for the arrears, i sent letters to the complates but they say untill i get something back from CMS they cant deal with it! Then nov 2017 i got a demand for £-10 to bring my account upto date?? And then my own wife got a letter off them saying i owed her the exact same amount down to the penny in arrears and the names and dob of both our kids on the letter? She called them going mad and they said at first yes thats right but then after my wife telling them how incompetent they are, they said it was sent by mistake? They have now put an attachment onto my earnings at work for almost £400 a month starting Jan 2018 talked to them yesterday and recorded the call, the guy i talked to said he doesn't understand how the case worker hasn't sorted this mess out when i have a legal letter saying i no longer owe anything But its down to the case worker! i truly feel like i’m fighting a loosing battle with these fools.
Hi there
If I were you I would gather up all of the correspondence qnd mak an appointment to go and see your MP, it's terrible that it's got as far as an attachment to your earnings after receiving official notification that ou don't owe them anything! I'd like to say that this is the exception rather than the rule, but they seem make so many mistakes and give out conflicting information, depending on which adviser you speak to!
Best of luck
Thanks, had a meeting with the local MP today and he thinks the handling of the case so far is ridiculous and agreed that it shouldn’t have been aloud to get this far as the the only reason they think they have to give is that it was CMG Error Child Maintenece Group Error! Hopefully now the MP is involved, ill get some positive results. There a joke.
Just a warning, MP's don't always work that quickly, so you may still get chased by CSA - make sure they know that your MP is putting in a complaint.
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