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Hi all new here so im basically looking any advice on how to deal with this matter,
In brief i had a case with the csa back on 2000 - 2001 this was closed after the resident parent refused to under take a paternity test which i complied to. Then in 2008 a deduction of earnings was enforced which i pretested against stating the refused DNA, whihc i would be happy to take again and was refused and told NO you are paying and thats it, the stress and the financial strain caused my health to wain and culminating in loosing my job, and the break up of a family.
In May of this year a chance phone call enlightened me that my case was closed back in 2001, i lodged a complaint and received confirmation of said fact and told all monies would be returned for a second time.
When it came to returning what was taken from the DOE i was told that they have no record of this and could i prove it as they had no records to me what so ever, I got copies of pay slips this was not good enough so i got my last place of work to get statements of when cheques were cashed which again excuses made as to why these weren't good enough as they still had no record.
I very strongly enquired were had all my personnal details had went and questioned was there an act of fraud or theft being committed and that i should the police to investigate.
I then get a phone call asking me did i have a pen to take down the name of my case worker asked what i needed a case worker for only to be told your case is open in Bolton, Dudley who investigated and got clerical notes wouldn't be able to see your notes as its a different system , so you won't be getting a refund and you will be paying us.
Has any one else been though the likes of this ? would be gratefully for any advice any one can give.
Regards
Jim
This is outrageous but it doesn't surprise me. If I were you I would go and see your MP asap. Take all the paperwork in connection with this and perhaps write a brief chronology for the MP so that they have that to hand if they can help.
Others here have got great help from their MP whist others haven't been so lucky. Best of luck.
Nannyjane thank you for that advice, i'm looking into that course of action at present but reading between the lines i need to jump through the hoops again of due process of complaining appealing and so forth before addressing a MP.
Would this be right or can i just go direct? Had went through all the processes in the past and gave up due to my health but this time round i;m in no mood to let rest.
Hi Rusty - don't delay seeing your MP, do it as soon as possible. Firstly, they can take a while to raise a complaint (purely because they have a lot to do themselves, and they are just back off their recess), and secondly your MP can raise a complaint at a higher priority than you can (that's a feature of the system), so you would be better using your time to get everything down in as concise a form as possible to hand to your MP (that way he doesn't have to take notes, and miss anything) and get the ball rolling in that direction.
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