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Hello All
As CSA have stopped handling my payments, I have just set up a family arrangement with my ex to continue my child support.
I rang them to inform them this and they have told me I have on outstanding balance of over £600. They state it goes back to when I was on benefits while I cared for my Mum who had alzheimer's disease. £5 per week should have been deducted and they claim it wasn't.
I have always paid whatever they tell me to pay and haven't missed a payment. You can imagine how annoyed I am as this relates back to 2004-2006, over 10 YEARS AGO. On no occasion have they ever said I owe this money either by telephone or letter.
They want me to prove that I did make the payments and suggest I contact the Benefits Agency (BA). I was under the impression that BA took the money from my benefits. But I have not kept any records going back 10 years. Do BA even keep records that long?
I am really upset about this and I have no idea who to contact at the BA.
Any advice would really help with the anxiety this is causing me as I don't have the money.
Thanks
I would appeal this - look at https://www.gov.uk/child-maintenance/complaints-and-appeals and also go to see your MP as soon as possible.
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