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Hi all.
Can anyone provide me with an email address for the CSA as they have sent me an evaluation of what I should pay but they have my earnings all wrong, and I don't have money to make 0845 phonecalls.
Me and my ex split up in June 2011 and for about a year things were fine-she would give me a "shopping list" of things the kids needed when I was about to get paid and I would get it. I had left the family home with basically a suitcase as I left everything I ht would benefit her or the kids, and left with nothing to show for 8 years together
We would still go for days out to swimming, parks, museums etc together and actually got on better than we had for the last while we were together. I would have the kids at least one, but often 2-3 nights a week and we would speak regularly on the phone.
The problems started (as they seem to always) when she started seeing someone else.
She was very cagey about him and one day when I bumped into them at the shops I realised why. At first I didn't realise it was her and thought it was a dad with his daughter. He is significantly older than her and when I went over to say hello, she looked incredibly embarrassed and had her "caught out" face I'd seen a thousand times as for the last year we were together she was a serial liar, and I pretty much always found her out.
On speaking to him I found him very creepy and he tried to greet me like some long lost mate which was very uncomfortable.
My time with the kids started to diminish and she stopped answering my calls and texts.
Eventually she told me that as far as she was concerned he was now their dad and he didnt want me to have any contact with the kids which left me heartbroken, as they are the two most important people in the world to me.
I haven't seen the kids since the end of September as she changed her number and I have had to start court proceedings.
I continued to pay maintenance despite not seeing them, then a few weeks ago I got a letter from the CSA, so I filled it in and sent it back with wageslips etc.
They have now sent me a letter which says how much I need to pay. I had worked out how much I was likely to be paying on their calculator, and while its OTT I had resigned myself to it.
They have used a figure which bears no relation to my wages and is this means the amount they want is substantially more than the calculator says so I will need to contact them but I am in absolute dire straits money wise and haven't had credit on my phone for a while.
So is there a way of contacting them by phone or email which is free?
Unfortunately, the CSA don't seem to give out an email address ever (I suspect they would never get round to any work trying to sort out all the abuse they'd get.
Your best way is probably to write down very clearly what the calculation should be and then post it to them (possibly recorded delivery) - also, as we seem to be suggesting more and more these days, go and see your MP about it as they can raise the priority of a case or complaint very effectively.
hi there
Actd is right unfortunately....Its 0845 numbers or putting it in writing and sending it to the address thats at the top of the correspondence you've received from them.
You could try Child Maintenance Options, they have a freephone number and might be able to advise you.
- Samaritans – call 116 123
- Shout – text the word ‘Shout’ to 85258
