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in the last week I thought my dealings with the CSA was over now my children are of that age. I got the letter stating my case was now closed and my payments have now stopped with £0 outstanding to pay.
2 days later got a letter stating I was in arrears and I still have an outstanding balance of £230.90 to pay.
I phoned the CSA and got told a case worker will look into it and get back to me. Today I got a letter stating that £230.90 was outstanding with a summary of what I should have paid along with details of what I actually paid.
Luckily I still had all my paperwork from day one with their schedule of what payment they would be taking from me by Direct Debit. This even took into account of some arrears of £308 which was added to my first initial 6 payment.
I phoned them again asking where this £230.90 had come from and after the scripted robot reply of 'it's what the system says is outstanding and must be paid or we'll take you to court', I was put on hold for quite some time and was then told I'd missed the initial payment and some other SHORT payments over the years. All news to me since I had their breakdown of all the payments I had made and I also had all the paperwork FROM THEM stating what payments would be taken from my account and which dates.
I went through everything and every payment that was taken by Direct Debit tallied up with their schedule of what would be taken.
With this, I refused to pay the so called outstanding amount and now they said they are now taking me to court.
How can this be right when all my paperwork FROM THEM clearly shows I made every payment?
What can I do now?
Not only would I let them take you to court, I'd look into counter-claiming for the time, effort and distress they have caused you. It's a long time since I've looked into this, but I would first write to them asap with all details of your payments and stating that from the evidence you hold, you do not owe any further money, and stating that you will claim against them if they pursue this any further. That way, you have this letter to give to the fast track court (what is commonly known as the small claims court).
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