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Complaints - How To...
 
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[Sticky] Complaints - How To force a response


Posts: 1
Registered
Topic starter
(@neil1985)
Active Member
Joined: 4 years ago

I thought I would add some details for anyone struggling to get the Child Maintenance service to respond. After 8 months of no response to 8 recorded letters I have found a way to contact higher management. Arlene Sugden is the head of the CMS complaints and can be emailed at Arlene.Sugden@dwp.gov.uk This will be then be delegated down to a little minion that is then forced to respond. Emails also go through to other members of higher management by using the same format ie: Firstname.Secondname@dwp.gov.uk.  I hope that helps.

4 Replies
Posts: 14
Registered
(@pavlosstefano)
Active Member
Joined: 3 years ago

I've used this and recieved letters telling me it's an inappropriate contact route 😉

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Posts: 142
Registered
(@Will99)
Estimable Member
Joined: 6 years ago

I sent an email to Arlene Sugden today and got a response that she is no longer working for DWP.

Anyone know of her successor ?

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1 Reply
(@dadmod2)
Joined: 6 years ago

Illustrious Member
Posts: 5314

@Will99 hi. Yes Arlene has left. There is another Director called Hilda.Massey@dwp.gov.uk

Also these addresses:

correspondence@dwp.gov.uk  complaint.reviewteam@dwp.gov.uk minister.welfaredelivery@dwp.gsi.gov.uk ministers@dwp.gov.uk  secretaryofstate@dwp.gov.uk minister.welfaredelivery@dwp.gov.uk

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Posts: 3
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(@woolfordfoci1)
Active Member
Joined: 7 hours ago

I’ve emailed complaint.reviewteam@dwp.gov.uk with regards to them guessing my self employed status and earning as they have guessed what I should be paying.  Hopefully I hear back.

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