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Hello,
I need some advice my partner has stopped me from seeing my child even though we have a court order. I have been paying for the past 10 years direct to her bank and she has now gone to the csa and said I have never paid or not the correct amount they are not forcing me to pay by collect and pay and adding on 20% fee. phone calls upon phone calls they then said after 6 months it would go to direct pay and the 20% fee would come off when calling them to arrange this they said you can now pay direct pay but there is still a 20% fee for another 6 months is this correct can anyone guide me on this one i’m stuck as struggling to afford anything at the moment
I don't know anything about the CMS but you can enforce the court order. First you could try mediation which will be quicker and cheaper than court. If you don't think that will work you can apply to the court using form C79 which you can download from the www.gov.uk website. You can also get guidance on this from the advicenow.org.uk website which will help you do this without using a lawyer.
Hi,
CMS should only be putting a parent on collect and pay if they have missed payments and have been unreliable (or their new policy if there's evidence of domestic abuse). If you have wrongly been put on collect and pay, I suggest you put a complaint in. Can write to your MP and copy in correspondence@dwp.gov.uk
If parent has been taken off collect and pay after 6 months and moved to direct pay, then they should no longer be charged the 20% collect and pay fee.
I recommend you join this support group for paying parents:
https://facebook.com/groups/239699060076601/
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