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Hi, I am at my wits end with the CMS, I have been on Direct pay at my Ex's request, I have never missed a payment and now they have told me I now have to go on collect & pay because she wants it. She refuses to let me see my kids even though I have a court order, I have lost my discount on the payments. She has said she hasn't been receiving any payments since last year, I have sent them all the proof they asked but they are still taking her side. I have arrears of £1100 as I was stupid to do "cash in hand" at thee start so they are going to arrest my wages and take £350 pm not including regular payments to recoup the arrears. I don't earn a big wage but they won't agree on anything I offer. My payments have jumped from £128 to £180 pm, I have told the advisor she is one sided and I have asked for another advisor but she said I can't change.
I don't know what to do?
Hi There,
Unfortunate because she is claiming you didn't pay and you can't prove you did, it will show on their system as failed payments.
It's not fair but there are lots of dads who do miss payments and the system is there to ensure that they can do something about it.
we always recommend paying through bank transfer marked child maintenance, and never cash but you know that.
GTTS
One thing about collect and pay is that they charge you an extra 20%, but they also deduct 7% from her payments, so she will also come out with less - that might be an incentive for her to agree to go back onto direct pay once the arrears are cleared.
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