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Did anybody have any joy when reporting a change on 31st August/1st September after notifying the CMS that child is no longer in education?
my husband reported on Sunday 1st of September, however we had a letter back within a few hours rejecting it stating they’d contacted other parent and they said change has not happened.
other than having no trust in Ex or CMS my issues are
1.) the turn around for the letter was UNBELIEVABLY quick as any other time we’ve needed to make changes (I.e to add our child to CMS) it took 3 months despite them having all the evidence there on day of notification (and apparently they can check child benefit eligibility for this also but obviously they didn’t)
2.) on the letter we received it says they contacted other parent and then they contacted us for evidence - they didn’t contact us? So I assume they didn’t contact other parent either and have just rejected it?
TIA!
@bill337 thank you for another useful video. The comments from people underneath all seem to have had the same issue, how are they allowed to get away with blatant lying? And at the expense of non resident parents, I imagine any over payments will be just an ‘ah well’ on their behalf.
Yeah I had this issue too. I sent a request in at approx 18:30-19:00 on 02/09/24 and received a response roughly 07:00 the following morning. Literally 12 hours. How they contacted my ex and got the evidence is beyond me. Their claim was my ex is still claiming child benefit and id have to speak to them.
I just put it in again and they've put it down as a mandatory reconsideration.
I have no idea how this outfit are still operating as it's not fit for purpose.
@rich1 thank you for responding, will try that now through the portal. Hope you don’t mind me asking but did they ask you for any evidence?
@babyb yeah they did say what evidence do I have to support it. Unfortunately my case is complex as my ex has poisoned my child so she won't talk to me, my ex refuses to engage despite several emails being sent asking her the information and unfortunately the name on my case is not my child's birth name and as CMS refused to give me the details due to data protection, there's a possibility I'm paying for a child that isn't even mine 😕
@rich1 im sorry you’re going through that, its a nightmare. 😞 We’re in a similar situation in that after 18 years of weekly contact we were cut off and numbers changed with no reason, years of manipulation finally paid off for ex. we don’t have any evidence either only his plans from when we last saw him. Doesn’t help that we have no faith in CMS to actually do their job or ex to do the right thing. Just have to hope that it’s not for much longer. Tried reporting a change again now so will see what they say, we’ve got nothing to lose by trying.
@babyb unfortunately it was as I suspected. My reconsideration was denied. Apparently my ex is claiming child benefit and this is all the CMS require.
I can contest this with a tribunal but as I have explained to CMS I can't contest anything without proof. I can't get proof because the name of my child is not the name on the CMS case. And CMS won't supply me with the name due to data protection 🤷🏻♂️.
I have even asked CMS to contact college but they just said it's not their job, as long as child benefit is being paid then they don't really care.
I will mention that we (CMS and I) agree that child benefit can be claimed fraudulently, we also agree that there is no child protective notes on my case therefore there is no reason for me not to know what the name on case is but again it's a vicious circle that only the CMS can break but is refusing to do so.
@rich1 nightmare, it’s a criminal what they’re doing.
I don’t understand how it is on NRP to prove that they’re not in education (especially as a number of NRP’s have little or no contact- like ourselves) it would be far more productive for CMS to chase and get the truth from the appropriate source.
from looking online I’m not sure what proof they’d actually accept. It’s so frustrating for you, I hope you manage to get what you need for a tribunal- and I hope it’s sorted for you soon.
we’re still waiting, expected completion date is 14th October however I’m expecting the same outcome.
Me again, any idea how I can get a mandatory reconsideration? I’ve reported twice and got an automated response both times (my mistake for reporting out of working hours I think!).
I’ve tried phoning twice but been on hold for 1 hour and then cut off and then an hour and a half and been cut off. I’ve tried reporting again online during opening hours and mid week in hope that it’ll get noticed but it seems to have gone through exactly the same as the last two so I’m not hopeful.
@babyb hi. you can email correspondence@dwp.gov.uk and complaintsreviewteam@dwp.gov.uk
you could also get your MP to complain to them.
Just incase it’s of any use to anybody else, managed to get a mandatory reconsideration by reporting again during opening hours and midweek, it seems any reports on Fridays or weekends get the automated response- in my experience.
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