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Hi, Can anyone help please. Back in November 2016 I was in arrears to the tune of £1700. Since then I have paid the monthly amount as per letters from CMS, and I always understood that the payments were made up of “ongoing maintenance” which is the percentage of your wages that you should be paying, plus a bit extra towards the arrears. Up until last month, all payments have been made so I expected the arrears amount to have gone down (or be completely paid off)..... The CMS now inform me that the arrears are actually £2200! How on earth has that figure increased when I’ve been paying what has been required of me? No one can help when I call them. They say they don’t hold records unless they are collecting the payments. If that’s the case, how the [censored] can they come up with an arrears figure? I feel like I’m going mad as I can’t make head nor tail or it.. anyone else had experience of this?
I’m pretty sure they do keep records! I would put your request in writing, asking for a full breakdown of how the arrears figure was reached.
You can ask them to look again and if you’re not satisfied you can make an official complaint and again if no satisfaction, you can appeal.
You can also contact your MP and ask them to help you.
All the best
put in a subject access request to them - this should now be covered by GDPR (though SARs existed previously anyway) so CSA have 30 days to respond to this. CSA generally just spew out everything they have, so it may take some working through to understand it.
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