[Solved] Appealing CSA Decisions

Hello I'm new in this forum.

I'm a yank and my case involves the Remo agency in the uk. Has anyone had any experience with this agency

Thanks

Could you tell us what the Remo stands for?

You're going to kick yourself for that question Mojo 🙂

The Reciprocal Enforcement of Maintenance Order ( REMO ) - it's the part of government which assists in getting maintenance paid internationally.

I have a daughter who is living at home with her boyfriend, they have a child together. My daughters boyfriend is working, they all living with my ex wife. As ex wife is claiming benefits for my daughter and grandson, my daughter is 17 years old and in a two year college course. Should i have to pay maintenance ? Any one help me please ?

I think you do as your ex wife is claiming on behalf of your daughter

If your daughter was claiming in her own right then you wouldn't

What about her boyfriend living there, as he works ??

That's irrelevant in CSA circumstances

OK thanks for your help

Firstly, I am one of the lucky parents who receives CSA and am aware there are plenty of parents who receive nothing for their children. I dont want to appear greedy however I will appeal the CSA because I think their decision is unfair on my children.

My ex is married with 1 SD. Both him and his wife earn over 45K a year, each!! So they have a joint income of 90K with 1 child. CSA will only use ex income for assesment (fair enough, dont expect step mum to pay). On the basis of 45K they have acessed him to pay approx £105 per wk (woo, yes I am very happy). Ex is asking to pay a reduced amount of CSA due to SD having a disibility, this will reduce payments to £90. I cant change the SD illness, why should my children miss out because of it. Her parents are hardly short of money, I dont think £15 will make that much difference her/them?

I would appreciate any advice/guidence on appealling a CSA decision, how long will the CSA take to come to a decision, what is the process? Will I anyone in the CSA give me support or guidence?

Hi having read your story I felt compelled to share my experience with you.

I went to the HM Courts and Tribunal as I felt the legitimacy, length of payment term, amount of monthly payments and payment method to be wrong.

It was a long drawn out process with the CMS annoyingly sharing my bank and wage details with my ex partner.

The tribunal agreed with the content in my appeal and forwarded their decision to the CMS.

However, be prepared for a long wait as this was 5 months ago with the CMS unable to refund any money or respond to any complaints made about their service to date.

My next legal step is to take my case to the Independent Complaints Examiners office, however I have to wait 6 months from the initial tribunal result before I can do this.

My advice is to hang in there as it is clear that the Child Maintenance Service just want to intimidate us and ignore us when it suits them hoping we will go away.

Thanks for sharing, I would absolutely agree that anyone that is in the right should stick at it and not be put off or intimidated.

Best of luck in your next step.

Hi everyone,

My ex-wife and I, have recently adopted a 50/50 shared care agreement for our three daughters. We each look after them equally, holidays, shared trips to dentists, doctors, school runs, school uniforms, overnight care, clothes, gadgets, you name it.

The girls literally have two identical homes with the same stuff in both, I drive them to and from their mum's on my days (she never picks up). If anything, I actually spend more money and more time doing things for them than she does.

I recently contacted the Child Maintenance Authority and told them of the change to 50/50 shared care and they were adamant I had to continue paying my ex-wife money each month. (Be it slightly reduced).

I appealed the process and outlined that we shared all monetary and care responsibilities equally but they would not have it. They simply said, we will have to phone your ex-wife and ask her if this is true?

Needless to say, my ex-wife is switched on (and spiteful) enough to know she's on to a good thing. She's had six trips to Bali in the same number of years with her new husband and I feel that I am funding them. My ex has basically lie and told the CMA that she buys all their essentials and I pay for nothing?

I've phoned the CMA a number of times to express my frustration, but they will not budge. They haven;'t even asked me to list what I spend or the things I do?

Now I am feeling a little lost and feel that my only hope is to go to court and try and prove that our 50/50 shared care is truly 50/50 and that their is no single 'responsible parent'.

I am making a video diary each day to show the things I am doing with the kids like dentist appts, trips to buy uniforms, holidays etc.

Can anyone advise on the court process I need to take and what the cost implications are likely to be?

(My funds are limited at the moment, as I am paying inflated back-pay to my ex-wife for the time it took the CMA to make a decision)

Go straight to the HM Courts & Tribunal Service, with the link shown below;

https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service/about

I wasted so much time trying to explain my situation to the Child Maintenance Service, it isn't worth the stress or hassle speaking with them.

Your experience is not unique, the CMS is a young organisation focused on bringing in revenue and seemingly not capable of dealing with individual cases.

The appeal process could take up to 12 months and although it has been nearly 6 months since they ruled in my favour, the CMS have failed to reimburse me my overpayment.

My next step is to take the HM Courts & Tribunal Services' decision to the Independant Case Examiner, but this can only be done once the CMS have scratched their heads for 6 months.

Keep going and don't lose your cool.

My on going nightmare continues but I do feel there is light at the end of the tunnel and I have been advised to take my case to the police once concluded as my ex committed fraud by claiming from the lapless CMS staff, who failed to even check on the validity of her claim.

Good luck and I hope this helps.

How are you getting on with it?
I Hope you are OK.

Firstly, I am one of the lucky parents who receives CSA and am aware there are plenty of parents who receive nothing for their children. I dont want to appear greedy however I will appeal the CSA because I think their decision is unfair on my children.

My ex is married with 1 SD. Both him and his wife earn over 45K a year, each!! So they have a joint income of 90K with 1 child. CSA will only use ex income for assesment (fair enough, dont expect step mum to pay). On the basis of 45K they have acessed him to pay approx £105 per wk (woo, yes I am very happy). Ex is asking to pay a reduced amount of CSA due to SD having a disibility, this will reduce payments to £90. I cant change the SD illness, why should my children miss out because of it. Her parents are hardly short of money, I dont think £15 will make that much difference her/them?

I would appreciate any advice/guidence on appealling a CSA decision, how long will the CSA take to come to a decision, what is the process? Will I anyone in the CSA give me support or guidence?

To be honest, it does sound like you are kind of greedy. What your ex earns is no real concern of yours. If he and his new wife brings in 90K between them, well that's just their life together and no concern of yours. You are no longer married to him, why should you be entitled?
OK, your son has a disability, and I am really sorry to hear this. I hope he is well. But stop using him as a way to get money off your ex. Sounds like your using him as a bank.
I am sure that social service can help out in extra things that you may need for you son if he has a disability. Or if you are struggling to cope financially, why don't you come to an agreement with your ex for him to have custody of your son. That way you know he will be looked after very well as he has lots of money to get your child what he needs?

Hi,

I have been separated from my ex-wife now for about 4 years.

I have been paying £450 a month for my two kids for that 4 years now. I only get to see them every other fortnight.

In this time my ex and I have both been moving on with our lives. She found a new partner long before I did and he moved in with her.

I was living in a small flat which was very uncomfortable for my kids to come and stay in, as it meant sharing a bed and me sleeping on the floor.

In the last 2 years I have managed to improve my own situation, meeting someone getting a better job and we have just bought a house together, big enough for my kids to have room to stay. My partner has a daughter and a disabled mother who stays with us.

However, what I didn't count on was obviously my wage increasing, obviously increased my payments. These have gone up another £150 per month.

For the last 1 month I have been unable to see my kids as I was not able to afford the travel costs (as we live some distance apart)

The CSA are not interested in my expenses. Nor in the fact that I am looking after a Disable Lady as well. They also don't care that my ex is living with a man who has no other dependents.

They recently did up their Kitchen and are now having a new conservatory built.

I asked her to consider keeping my payments as before, at least until I have things financially sorted, as the entire house buying process has crippled me. She agreed, but then reported me to the CSA for not paying the extra.

I borrowed money from friends to allow me to buy the fuel and have a bit of spending money necessary to see my kids, but my ex refused as she claimed it was "her weekend". Even though I hadn't been able to come down on "my weekend"

CSA refused to help, or claim they cannot help me. My Ex is intent on taking as much as she can from me and doesn't care that the kids miss me.

I don't know what to do. Can I appeal? Is there anything I can do?

Lion,

so your kids stay with you 2 nights, every other weekend? does that make any decent reduction to your payments? heard some people just do a lower income job lol. but i wouldnt want to feel controlled like that.

dont know if you do this, but you can claim special expenses from CMS, like for fuel, if it costing £10+ a week.

distance will always be a problem, unless your in a position to move closer to your kids.

CMS also ask if your paying into a pension. am not an expert, but think if you are paying into a pension, you get reduction in child payments. as well if your partner has a child, or if any child is living with you.

Hi Bill,

Yes, it works out that the number of nights I have my children and the fact that my partner has a child does reduce the amount I have to pay a little.

And I have no qualms about the money I need to pay, I want to provide for my kids, as I don't want our separation to affect them, they are young and I don't want them to see it as a bad thing. Their Mum and I were not getting a long, and separation was the only thing that saved us from each other.

But it's the fact that the better I do for myself the more she gets and the more I pay. The better she does for herself, (like finding a new partner with a very good job) the better off she is. Nothing seems to help the paying parents who are in my position, and it's now preventing me from seeing my kids.

I will look into the expenses, as this might be my saving grace!

Thanks again

Lion

special expenses:

If you are a paying parent (non-resident parent, 2003 scheme) you can ask for certain expenses, which reduce your gross income, to be taken into account. These are called “special expenses” and are for:

the cost of keeping in regular contact with the child or children you pay child maintenance for – for example, the cost of fuel to travel between your home and the child’s home

-costs to support children who live with you if they have a disability or a long-term illness
-repaying debts from the former relationship – for example, if you are paying a car loan for a car the receiving parent has kept
-some boarding school fees for the child or children you pay child maintenance for – but only the everyday living costs or ‘boarding’ part of the fees
-making payments on a mortgage, loan or insurance policy for the home you and the receiving parent used to share – the receiving parent and the child or children must still live in the home and you must have no legal or ‘equitable’ interest in it

All the above special expenses, apart from supporting children who live with you if they have a disability or a long-term illness, must be for more than £10 per week.

https://www.nidirect.gov.uk/articles/other-financial-commitments-child-maintenance-cases

The link that Bill has provided is for Northern Ireland, so might be slightly different rules than here in England.

Unfortunately, you’re stuck between a rock and a hard place, the rules won’t allow for the resident parents and partners incomes to be taken into account, which can lead to an unfair balance of funds... the amount you can claim in travel expenses is quite small and won’t cover it all.

As Bill mentioned, you could increase the amount you pay into your pension, it would reduce the amount you pay her, but it wouldn’t put more money back in your pocket, at least not until you retire. It’s something that you might like to consider, better in your pension pot than in her pocket.

I wish I could be more helpful mate. All the best

Hi

Help needed please! Is there anyway you can challenge what you pay to your ex partner? I have a good job paying £68k and bonus of around £10k although it sounds a lot I have a DMP set up for nearly £50k of debt that during the break up I had to maintain the family home so I could sell it. I am paying my ex circa £520 per month. This is for 1 child and I have him Thursday night, Friday night, Saturday night for 1 week and then see him Saturday and drop him off at 6.30 after he’s had his tea. I then take him on holiday for a week maybe two weeks years and On this I’m sure I should be paying a different rate but CSA don’t agree, My new partner also has a son of 14 that lives with us and I also have a non biological daughter with my ex who I also see on a Saturday. I also have applied for travel as I have to do all the collection and drop offs but have not heard anything back. This is an enormous amount to be paying! Help Please!!

Hi there

Here’s a link to CMS guidelines where you’ll find details of how payments are worked out. You will need to calculate on your gross income.

http://www.gov.uk/government/uploads/system/uploads/attachment_data/file/85746/how-we-work-out-child-maintenance.pdf

They should take into account any children living with you. As far as a reduction for overnights, from what you say, they would work that out on a reduction of 1/7th pw.
For a 2/7th reduction you would need to have your child for 104 days per year. Currently, even factoring in 2 weeks holiday, you are still under the 104 days per year threshold.

If you pay into a pension the amount you pay will be deducted from the gross income amount before they make the calculation.

You can also claim for travel expenses but it doesn’t cover the full amount... hopefully they will get back to you soon.

Here’s a link to the CMS calculator

www.gov.uk/calculate-your-child-maintenance

Best of luck

hi mojo,

can you advise in my situation. i get standard every other weekend, 2 nights order. at the moment i only get 1 overnight every 2 weeks, so CMS told me that doesnt meet their threshold. however. 2 overnights will be starting in 2 months. can i ring up cms in advance and ask for reductions? order says i can have kids for 1 week holiday this year. do cms still take that into account. also what about 2 overnights for bankholiday/xmas ? is it worth tallying up these few nights, to tell cms?

thanks.

Bill...

As it stands at the moment, you don’t fulfil the criteria of 52 nights per year, to qualify for the 1/7th reduction. Even if you added the holiday time, it would still not be enough.

Once you have the final order for progressed contact of a full weekend every fortnight, you will qualify and can send a copy of the order to the CMS as proof of the change.

thanks mojo. I rang CMS and they told me to go online, and upload a scan of court order, and they will look what it specifically states about overnight stays. and re-calculate my payments.

In May of this year the CMS reviewed my annual contribution downwards from £267 to £127 pcm even though my circumstances had not changed. I duely paid via standing order. My X partner (not wife) complained and now they want me to pay £607 arrears and pay £367 pcm!! This seems madness, that their incompetence and my X's love of money can again impact on my life!! I have a child arrangement order from the court that my X has totally disregarded, so much so that I haven't been able to see my daughter for nearly a year!! Once another case of a travesty of justice for fathers.

Hi new here,

I am having a real hard time with the CSA and now its to the point I cannot afford to work and seriously considering given up work as I will be better of.

I have 2 children with my ex wife, she got everything she asked for house etc.. CSA payments where I thought where sensible and fair, last couple of years I had been working lots of overtime trying to make a better life and get out of the rented house,

Last year they calculated I had to pay £976 a month which was affordable as I was working 70 hours aweek (35 hours overtime)

this year unfortunately work has taken a big down turn and next to no overtime my monthly gross wage is £2300 and they are taking nearly £1k a month and by the time I pay rent electric gas etc... I am in the negative and they reviewed my case still want £917 a month, oh and then to kick me in nuts say I owe them 2600,

How is this fair I have worked my socks of 7 days a week trying to make a better life supporting my partener who does not work and her son, and what for to be skint,

If I pack my job in I will be better of

hi eddie,

whatever you do dont quit your job if you ever plan on getting into work again. e.g. if you take a year off work, then return to work, CMS will make you do back-dated payments for 1 year! no kidding.

i am shocked to now read that some dads are working extra hours to make CMS payments! the more you work, the more you pay. you should look at going self-employed.

if you became perm unemployed and on benefits, CMS will expect you to pay £7 a week. but that is no way to live man.

I am in a similar position. My kids live 100 miles away so I can not afford to drive to get them. My divorce package was set up as 50:50 with a large pay out to the X when all was done she said she was moving away and I can’t have the kids 50:50. She wanted me to commit to things I couldn’t sue to work so said if I don’t do what she says I don’t see the kids at all and that she wanted maintenance. I haven’t seen my kids for a year and pay full child maintenance it’s like paying not to see your kids. I’m looking into if there is anything that can be done. I’m struggling to pay bills and have a life let alone have happy time with my kids.

hi fishhead,

sorry to hear that. sounds like it be will be back to court again if you want a sensible arrangement for seeings kids. dont know if this is doable for you.

My ex did the same - the divorce was all settled, and I'd calculated on the basis of her living locally, and immediately she announced she was moving 200 miles away - I had to arrange to drive up every 2 weeks for the day to see them, which I did for 2 years, until I took my kids away from her (another story). You can get a maintenance reduction for driving to see them, but it's not much I'm afraid. I would certainly try to get some sort of arrangement for school holidays, but I'm afraid that wouldn't affect your child maintenance payments.

I know. Ive put myself through [censored] thinking if there is anything I can do and there’s not but the look of. Now she is playing on my mental health as I am upset all the time about my situation with my children. I have asked for her to reduce the payments so I can at least have them once a month and be able to afford to take them places when I have them, but the above claim is the latest to keep the money in her pocket and me in the shadows

It appears that my ex has been lying to the CMS regarding how many nights i have the kids (3). Can anyone tell me where i stand on this. I did inform CMS with my calendar back in 2017, but it appears that they haven't calculated the nights (+168) as i showed in my calander. They have been calculating on 52 nights. I have informed them again today, but obviously dont hold out much hope that she will say anything different.

I have heard that if there is a disagreement in the number of nights, then the CMS default to one night per week.

hi,

yes its very difficult for CMS to calculate nights/payments correctly, unless you have a court order that states how many nights your kids stay with you. glad i have an order.

CMS have considered my Mandatory reconsideration and sent me a Mandatory reconsideration notice with their decision, rejecting it.

So now I have to appeal that decision, I'm trying to make sure I find the right form.

Is it "Form SSCS2: Appeal a Child Maintenance Group decision by the DWP" from here:

https://www.gov.uk/government/publications/appeal-a-child-maintenance-group-decision-by-the-dwp-form-sscs2

If not please post more direct link to the right form.

Anyone had to do one of these? Any tips?

Thanks

have they not sent you any information on what to do if you aren't happy with their decision? May be worth calling them, or alternatively try citizen's advice bureau.

Yes it says I have to appeal to courts and tribunals service. So that's what I'm doing.

Its unclear whether they will even discuss this over the phone atm as they have limited what they will do due to covid.

So is that the correct form that I posted ?